Terms of Service

1. Agreement and provider

These Terms of Service ("Terms") are an agreement between you and Vellunox Technologies LLC ("Vellunox," "we," "us," or "our"), a Wisconsin technology-service provider. By creating an account, purchasing service, accepting a quote or agreement, enrolling a device, or using the service, you agree to these Terms and the Privacy Policy. If a signed service agreement conflicts with these Terms, the signed agreement controls for that service.

2. Services

Depending on the plan, Vellunox may provide Guardian-guided support, onboarding, device monitoring, endpoint management, remote support, security coordination, software and operating-system maintenance, backup coordination, Microsoft services, business technology support, and related implementation work. Published plan details and accepted quotes define the included scope.

Features described as planned, beta, preview, prototype, lab, or candidate are not guaranteed production features. Availability may depend on a supported device, network access, third-party licensing, verified entitlement, and a compatible configuration.

3. Accounts, identity, and devices

• You must provide accurate information and protect your email, device, passwordless method, security keys, one-time codes, and other credentials.
• You may enroll or request service only for people, organizations, accounts, and devices you are authorized to manage.
• One-time codes, credentials, private keys, and payment-card details must not be placed in ordinary Guardian chat.
• We may suspend access when identity, ownership, consent, entitlement, payment, device integrity, or safety cannot be verified.

4. Authorization and approval

You authorize Vellunox to perform the routine, reversible, and plan-included actions reasonably necessary to provide the service. Protected actions remain subject to verification and any approval required by the active plan or signed agreement.

Emergency or security conditions may justify temporarily limiting access or isolating a Vellunox service component to protect people, systems, or data. Vellunox does not promise that every threat can be detected or prevented.

5. Plans, trials, billing, and cancellation

• Prices, device counts, term, included work, and billing cadence are those shown at acceptance or in the signed quote or agreement.
• When offered, a 14-day trial and its billing start date are disclosed during checkout. Recurring service continues until canceled according to the accepted plan or agreement.
• Stripe processes payment. Xero is Vellunox's official business ledger. Taxes, hardware, shipping, travel, third-party licenses, or out-of-scope labor may be charged when disclosed and accepted.
• You may cancel future renewal by contacting Vellunox or using an available account control. Cancellation does not erase amounts already due or work already accepted and performed.
• Refund eligibility is determined by the accepted plan, completed work, non-refundable third-party costs, applicable law, and any posted refund policy.

6. Vellunox service certificates

A purchased Vellunox service certificate is prepaid credit redeemable only for eligible Vellunox services. It is not cash and is not redeemable for cash except where required by law. Purchased certificate funds remain valid for at least five years from activation, have no dormancy or inactivity fee, and may be subject to service availability, verified recipient identity, and applicable tax when redeemed. Promotional or donated certificates may use separately disclosed terms permitted by law.

7. Vellunox Guardian and automated assistance

Vellunox Guardian is Vellunox's AI-assisted support identity, not a separate person, legal entity, antivirus product, accountant, lawyer, physician, emergency service, or independent contractor. Guardian may analyze service context, draft recommendations, coordinate approved workflows, and communicate using automated systems with human oversight.

Automated outputs can be incomplete or wrong. You must review material recommendations before relying on them. Vellunox does not provide legal, medical, investment, or tax advice through ordinary Guardian support. Professional advice requires an appropriately licensed professional.

8. Remote support and security tools

Managed devices may use VXN Agent, Guardian Device Bridge, Splashtop, SentinelOne, Cisco Umbrella, Microsoft, Azure, or other disclosed service components. You authorize collection of the device and security telemetry reasonably needed for the plan. Remote-control access requires the authorization applicable to the client, device, action, and session.

You agree not to misuse the service, probe or bypass controls, impersonate another person, introduce malicious code, interfere with other clients, use the service unlawfully, or instruct Guardian to harm people, systems, or data. We may block requests or access that present security, legal, privacy, or abuse risk.

9. Third-party services and data

Some functions depend on third-party platforms, licenses, networks, or APIs. Their terms, outages, limits, pricing, and security practices may affect the service. Vellunox is responsible for its own work but does not control an independent provider's systems. You remain responsible for lawful rights to data and accounts you connect.

10. Ownership and feedback

You retain rights in your pre-existing content. Vellunox retains rights in its software, branding, processes, templates, configurations, documentation, and service improvements. You grant Vellunox the limited rights needed to process your content and operate the requested service. Feedback may be used to improve Vellunox without identifying your confidential information.

11. Service warranties and disclaimers

Vellunox will perform paid services with reasonable care consistent with the accepted scope. Except for express commitments in a signed agreement and to the extent permitted by law, services are provided "as available." We do not guarantee uninterrupted operation, perfect accuracy, universal compatibility, recovery of every file, removal of every threat, a specific business result, or that no incident will occur.

12. Limitation of liability

To the extent permitted by law, Vellunox is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or loss of profits, revenue, goodwill, or data, arising from the service. Vellunox's aggregate liability for a claim will not exceed the amount paid for the affected service during the twelve months before the event giving rise to the claim. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

13. Suspension and termination

Either party may end service as allowed by the accepted plan or agreement. Vellunox may suspend access for nonpayment, abuse, unlawful activity, risk to other clients, material breach, or inability to verify authority. We will use reasonable steps to preserve client data and support an orderly transition when practical, subject to security, legal, retention, and payment obligations.

14. Wisconsin law and disputes

These Terms are governed by Wisconsin law, without regard to conflict-of-law rules. Before filing a claim, the parties should send written notice and make a good-faith effort to resolve the dispute. Any court proceeding must be brought in a state or federal court with jurisdiction in Wisconsin unless a signed agreement or applicable law requires otherwise.

15. Changes

We may update these Terms when the service or law changes. The effective date changes only after a material revision or formal review. Material changes to an active paid service will be communicated as required, and will not retroactively change an already signed fixed-term agreement unless that agreement or law permits it.