Privacy Policy
Last Updated: May 6, 2026
1. Introduction
Vellunox Technologies LLC ("Vellunox," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, phone number
- Profile Information: Avatar preferences, display name, bio
- Payment Information: Processed securely through Stripe; we do not store card numbers
- Content: Documents, files, and data you create or upload
- Communications: Messages sent to our support team or AI assistants
2.2 Information Automatically Collected
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Log Data: Access times, error logs, referring URLs
- Cookies: Session cookies, preference cookies, analytics cookies
2.3 Information from Third Parties
- OAuth providers (Google, Microsoft) when you sign in
- Meta and Facebook Login data you authorize, such as your basic profile, selected Facebook Page ID, Page name, Page category, Page connection status, and Page access linkage needed to provide Vellunox social operations workflows
- Payment processors (Stripe) for transaction verification
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and fraud
- Train and improve our AI models (with anonymized data only)
- Personalize your experience with our AI assistants
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With Your Consent: When you explicitly authorize sharing
- Service Providers: With vendors who help us operate (under strict confidentiality)
- Legal Compliance: When required by law or legal process
- Safety: To protect rights, safety, and property
- Business Transfer: In connection with a merger or acquisition
5. Data Security
We implement enterprise-grade security measures including:
- Encryption: AES-256 encryption at rest, TLS 1.3 in transit
- Access Controls: Role-based access, multi-factor authentication
- Monitoring: 24/7 security monitoring and intrusion detection
- Auditing: Immutable audit logs with SOC 2 controls
- Infrastructure: Azure data centers with physical security
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your data within 30 days.
7. Children's Privacy
Our services are not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@vellunox.com.
8. Your Rights Under GDPR (EU/EEA Users)
If you are located in the European Union or European Economic Area, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@vellunox.com. We will respond within 30 days.
9. Your Rights Under CCPA (California Users)
If you are a California resident, you have the following rights under the California Consumer Privacy Act:
- Right to Know: Request information about personal information collected, used, and disclosed
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we do not sell)
- Right to Non-Discrimination: We will not discriminate for exercising your rights
To exercise these rights, contact us at privacy@vellunox.com or call (715) 515-2109.
10. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details. You can control cookies through your browser settings.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our services. The "Last Updated" date at the top indicates when the policy was last revised.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Data Protection Officer
Vellunox Technologies Inc.
850 New Burton Rd #201
Dover, DE 19904
Email: privacy@vellunox.com