Privacy Policy

Last Updated: January 21, 2026

1. Introduction

Vellunox Technologies LLC ("Vellunox," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name
• Billing Information: Payment details, billing address (processed securely via third-party processors)
• Support Communications: Messages, tickets, and chat history

2.2 Information Collected Automatically

• Device Information: Computer name, operating system, IP address (for remote management services)
• Usage Data: Service access times, features used, error logs
• Cookies: Session cookies for authentication (see our Cookie Policy)

2.3 Remote Management Data

When using our RMM (Remote Monitoring and Management) services, we may collect:

• System health metrics (CPU, memory, disk usage)
• Installed software inventory
• Security status (antivirus, firewall, updates)
• Remote session logs (connection times, duration)

3. How We Use Your Information

• Provide and maintain our services
• Process transactions and send billing information
• Respond to support requests
• Monitor and improve service security
• Send important service updates
• Comply with legal obligations

4. Data Protection & Security

We implement robust security measures including:

• Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
• Access Controls: Role-based access, multi-factor authentication
• Monitoring: 24/7 security monitoring and intrusion detection
• Compliance: SOC 2 Type II compliant infrastructure

5. Data Sharing

We do NOT sell your personal information.

We may share data with:

• Service Providers: Payment processors, cloud hosting (Microsoft Azure), analytics
• Partners: Atera (RMM migration), Bitdefender (security) - under strict data protection agreements
• Legal Requirements: When required by law or to protect our rights

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination:

• Account data: Deleted within 30 days
• Backup data: Deleted within 90 days
• Legal/compliance records: Retained as required by law

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

9. International Data Transfers

Your data may be processed in the United States. We ensure appropriate safeguards are in place for international transfers.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or prominent notice on our website.