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SOS Remote AI Support

Powered by AI Ops — Lucas
AI Technician Online

Tell us what's wrong and our AI-powered technician will connect to your computer, diagnose the issue, and fix it — while you watch.

What's going on?

Describe your issue and Lucas will get to work.

Lucas — AI Technician
Hi! I'm Lucas, your AI-powered IT technician. Tell me what's going on with your computer and I'll get it sorted. You can also click a quick issue above.
Ready to connect

Lucas needs remote access to fix this. Click below for the guided setup app — it downloads, opens the support tool, and checks in automatically.

Guided Windows setup via Vellunox Lucas SOS. No scripts to figure out.

Session code: —

Just Need Local AI Ops Access?

Lowest-cost way to keep Vellunox Dispatch installed and ready for support, billing, security, documents, automations, and guidance.

$14.99 /month

Includes the local widget, Aria intake, Ava billing help, Lucas device guidance, Max security guidance, Sage recommendations, document upload, account routing, and discounted flat-rate work packs when hands-on work is needed.

✓ Small AI Ops tasks can be offered as flat-rate packs from $19. ✓ Lucas offers flat discounted fixes from $29 for widget members. ✓ If Lucas cannot finish it, the ticket escalates to Ryan. ✓ If Vellunox cannot fix the agreed issue, Ava marks the paid support incident for refund/no-charge review.

On-Demand Pricing

No subscription? No problem.

$49 per incident

Pay per incident when you need help. Includes remote diagnosis and resolution by Lucas. No managed plan required.

Have a promo or referral code?

Enter your code for a complimentary one-time service.

Unlimited AI Support — Try Free for 7 Days

Get unlimited AI remote support, device monitoring, security scans, and a dedicated AI Ops team managing your computer 24/7. No credit card required to start.

Start Free Trial

SOS vs Managed Support

One-off help is simple. Managed support is quoted by device count so pricing stays honest.

 
SOS
AI Managed
Full Managed
Price
$49/incident
$14.99/mo + low flat-rate packs
$49.99/device/mo
Devices
1 at a time
Per device
Per device
24/7 Monitoring
✗
✓
✓
Antivirus
✗
✓
✓
Human Escalation
✗
Flat discounted options
✓

Managed support should match the real device count, support level, and onsite needs. Lucas will turn this SOS session into a clean quote when ongoing support makes sense.

AI Managed quote • Full Managed Support quote

Lucas SOS works as a standalone per-incident service. Managed clients get unlimited AI remote support included with their plan.

© 2026 Vellunox Technologies LLC • Privacy • Terms

Remote Support Agreement

Please review and sign before we connect to your computer.

1. Scope of Service

Vellunox Technologies LLC ("Vellunox") will provide remote technical support through its AI-powered platform. A Vellunox technician (AI or human) will remotely access and control your computer to diagnose and attempt to resolve the reported issue.

2. Authorization & Consent

By signing this agreement, you authorize Vellunox to:

  • Remotely access and control your computer for the duration of this support session
  • View files, settings, and system information necessary to diagnose and resolve the issue
  • Install, modify, update, or remove software as needed to resolve the issue
  • Run diagnostic tools, scans, and scripts on your system

3. Limitation of Liability

Vellunox provides remote support services on an "as is" basis. To the fullest extent permitted by law:

  • Vellunox shall not be held liable for any data loss, system damage, downtime, or other issues arising from the remote support session
  • Vellunox makes no guarantees that the reported issue will be fully resolved
  • You are solely responsible for backing up your data prior to any remote support session
  • Vellunox shall not be liable for indirect, incidental, consequential, or punitive damages

4. Privacy & Security

  • The remote session uses encrypted Vellunox Remote connections
  • Session data (issue description, time, resolution) is stored securely for quality and billing purposes
  • Vellunox will not intentionally access personal files unrelated to the support issue
  • Full privacy policy available at vellunox.com/privacy

5. Pricing

  • Managed clients (active subscription): Unlimited remote support included at no extra charge
  • AI Ops Widget clients: Low monthly local AI Ops access plus discounted flat-rate task/support choices when hands-on work is needed
  • Promo / referral code holders: One complimentary session per valid code
  • On-demand (no subscription): $49 per incident, paid before Lucas connects
  • 7-day free trial: Unlimited support during the trial period
  • No fix, no charge/refund review: If Lucas cannot finish the agreed issue, the ticket escalates to Ryan. If Vellunox cannot resolve the agreed issue, Ava marks the paid incident for refund or no-charge review.

6. Termination

Either party may end the remote session at any time. You may revoke access by closing the Vellunox Remote support application or disconnecting your internet.

7. Governing Law

This agreement is governed by the laws of the State of Wisconsin, United States.

Signature: