Start the case. Check coverage. Get the right help.

Guardian begins urgent intake first, verifies your identity without a website password, and checks existing RCO or Vellunox coverage before any new billing. When new coverage is needed, the ops team prepares one recurring support-subscription recommendation—never a surprise one-time checkout.

Describe the problem

Tell Guardian what happened in ordinary words. The case can be triaged while identity and coverage are being checked.

Verify coverage and scope

Guardian checks the client record, current subscription, devices, entitlement, and whether the request is already included.

Proceed safely

Covered clients continue under their existing relationship. Uncovered clients receive one approved recurring subscription recommendation before Stripe checkout.

✓

Payment and safety: card details are entered only on an approved Stripe subscription checkout. Xero remains the official business ledger. Remote access, installs, reboots, quarantine, browser control, or other protected actions require verified authorization and server-side consent.

Guardian urgent intake is available through Vellunox.com and the Guardian widget/app. No one-time public checkout is offered.

Vellunox Technologies LLC · Christian-founded service with patience, integrity, compassion, and real accountability.