Acceptable Use Policy

Last Updated: January 21, 2026

Purpose: This policy defines acceptable and prohibited uses of Vellunox remote access and IT management services. It protects our users, our infrastructure, and ensures compliance with applicable laws.

1. Overview

This Acceptable Use Policy ("AUP") applies to all users of Vellunox Technologies LLC services, including remote access, RMM (Remote Monitoring and Management), Work From Home portals, and related services.

Violation of this AUP may result in immediate suspension or termination of services.

2. Acceptable Use

You MAY Use Our Services To:

Remotely access computers you own or are authorized to manage
Provide IT support to your employees and clients with their consent
Monitor and manage systems under your authorized control
Deploy software and updates to authorized endpoints
Access your work computer from home (Work From Home service)
Provide technical support during authorized sessions
Maintain security and compliance of your IT infrastructure

3. Prohibited Use

You May NOT Use Our Services To:

Unauthorized Access: Access any computer or system without explicit authorization
Illegal Activities: Engage in any activity that violates local, state, federal, or international law
Malware Distribution: Deploy viruses, ransomware, spyware, or any malicious software
Harassment: Stalk, harass, or intimidate any person
Privacy Violations: Intercept communications or data without consent
Fraud: Engage in phishing, identity theft, or financial fraud
Abuse: Overload, attack, or disrupt our services or other users
Circumvention: Bypass security measures, authentication, or access controls
Resale: Resell or redistribute our services without authorization
Impersonation: Misrepresent your identity or authority

4. Remote Access Specific Rules

4.1 Authorization Requirements

Before initiating any remote session, you must have:

Written or verbal authorization from the system owner
Clear understanding of the scope of authorized access
User consent for any attended sessions

4.2 Session Conduct

Only access areas necessary for the authorized task
Do not access personal files without explicit permission
End sessions promptly when the task is complete
Do not share session access with unauthorized parties

5. Security Requirements

All users must:

Use strong, unique passwords
Enable two-factor authentication (2FA)
Keep client software updated
Use antivirus/antimalware protection
Report security incidents within 24 hours

6. Enforcement

Violations may result in:

Warning: First-time minor violations
Suspension: Repeated or moderate violations
Termination: Serious violations or illegal activity
Legal Action: Criminal referral for illegal activities

7. Legal Compliance

Users must comply with all applicable laws, including:

Computer Fraud and Abuse Act (CFAA)
Electronic Communications Privacy Act (ECPA)
HIPAA (for healthcare data)
PCI DSS (for payment card data)
GDPR (for EU personal data)

Contact Us

For questions about this policy:

Email: legal@vellunox.com

Report Abuse: abuse@vellunox.com